Problem Possible cause Solution
The appliance is not
charging.
The magnetic connector is
not not connected correctly
to the charging disk or the
adapter is not inserted into
the wall socket properly.
Make sure that the magnetic connector
is connected properly to the charging
disk and that the adapter is inserted into
the wall socket properly.
You have not connected the
correct adapter and cord.
Make sure that you use the correct
adapter and cord.
If you have checked the above and the
appliance still does not charge, take it to
a Philips service center or contact the
Consumer Care Center.
FC6827, FC6826, FC6823,
FC6814, FC6813: The mini
turbo brush does not
function properly.
The roller brush is blocked. Remove hairs from the brush with a pair
of scissors (see user manual).
The roller brush is blocked by
fabric or surfaces during
cleaning.
Keep the mini turbo brush aligned with
the surface and do not push the turbo
brush into soft surfaces.
The mini turbo brush is not
fully closed.
Make sure that the top and bottom
parts of the mini turbo brush are
properly connected and there is no gap
between the two parts. Check if the
locking ring is in closed position (see
user manual).
When I use my vacuum
cleaner I sometimes feel
static electricity shocks.
Your vacuum cleaner builds
up static electricity. The lower
the air humidity, the more
static electricity the
appliance builds up.
Discharge the appliance by frequently
holding the tube against other metal
objects in the room (for example the
legs of a table or chair, etc.). You can
also raise the air humidity level in the
room.
You vacuumed up fine sand,
lime or a similar substance.
This also causes static
electricity.
Empty the dust container and clean the
filter according to the instructions in the
user manual.
Error codes
Error code Meaning
E1 The appliance is stored or charged at a temperature below 5°C. Move the
appliance to a warmer room. Do not store or charge the appliance at a
temperature below 5°C or above 40°C.
E4 The roller brush in the motorized floor nozzle or in the mini turbo brush has
become blocked and cannot turn freely. Switch off the appliance and check
the roller brush for obstructions.
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