VOLVO ON CALL
VOLVO ON CALL
This document describes the functionality of the Volvo On Call sys-
tem.
Volvo works continuously to improve our product. Modifications can
mean that information, descriptions and illustrations in this supple-
ment differ from the equipment in your vehicle. We reserve the right
to make changes without prior notice.
2
VOLVO ON CALL
Volvo On Call
4
Getting started with Volvo On Call
5
Comfort and control with the
Volvo On Call app
5
Assistance with Volvo On Call
6
Automatic Crash Notification with
Volvo On Call
6
Emergency assistance with Volvo
On Call
7
Help during a trip with Volvo On Call
7
Remote Door Unlock and Remote
Door Lock with Volvo On Call
8
Theft notification with Volvo On Call
9
Remote Vehicle Immobilizer (RVI)
with Volvo On Call
10
Customer service via Volvo On Call
10
Volvo On Call standby mode and
availability
11
Volvo On Call abroad
11
Phone number to the Volvo On
Call customer service center
12
Volvo On Call PIN code
15
Buying or selling a vehicle with
Volvo On Call
16
Backup battery for Volvo On Call
16
Personal information and Volvo
On Call
17
TABLE OF CONTENTS
VOLVO ON CALL
VOLVO ON CALL
4
Volvo On Call
Volvo On Call provides direct contact with
the vehicle and extra comfort and assistance
24 hours a day.
The functions are available via the Volvo On
Call app
1
and the ON CALL and SOS button in
the vehicle's ceiling console:
It is possible to e.g. lock or unlock the vehicle
or check the fuel level directly from a phone or
other connected device via the Volvo On Call
app. In the event of an accident, emergency
assistance (ambulance, police, etc.) can be
summoned to the vehicle. In less critical situa-
tions, e.g. a flat tire, roadside assistance can
be called out.
NOTE
The SOS button should only be used in
case of accident, illness or if there is an
external threat to the vehicle and its pas-
sengers. The SOS function is only intended
for emergency situations. Misuse could
incur extra charges.
The Volvo On Call app and ON CALL but-
ton can be used for all other services,
including roadside assistance.
The Volvo On Call system
Volvo On Call is connected to the vehicle's
safety and alarm systems and to other sys-
tems in the vehicle, such as lock and climate
systems. The vehicle has an integrated
modem for communication with the Volvo On
Call customer service center and the Volvo On
Call app. The Global Navigation Satellite
System (GNSS) is used to locate the vehicle.
Contacting the customer service
center
To contact the Volvo On Call customer service
center, press the ON CALL button or use the
Volvo On Call app. You can also call the Volvo
On Call service center by phone.
NOTE
All calls to Volvo On Call customer service
center may be recorded.
Related information
•
Getting started with Volvo On Call
(p. 5)
•
Comfort and control with the Volvo On
Call app (p. 5)
•
Assistance with Volvo On Call (p. 6)
•
Personal information and Volvo On Call
(p. 17)
•
Volvo On Call standby mode and availabil-
ity (p. 11)
•
Phone number to the Volvo On Call cus-
tomer service center (p. 12)
1
App functions vary from market to market.
VOLVO ON CALL
5
Getting started with Volvo On Call
This article describes what is required to get
started with Volvo On Call.
Preparations
Volvo On Call is a factory option and the driver
should download the Volvo On Call app and
test it in demo mode before picking up the
vehicle from the retailer. This gives the driver
the chance to explore most of the functions
and learn how the app is used. The app is free.
Activating Volvo On Call
When the vehicle is picked up, the retailer will
activate the Volvo On Call system and the
owner will receive an automatically generated
PIN code for Volvo On Call. The PIN code is
used for security reasons to identify the owner
of the vehicle (or another authorized person
such as a family member) and works as a vehi-
cle key.
Volvo On Call subscription
For the functions to work, the vehicle must
have an active Volvo On Call subscription.
A free subscription is initiated when the vehi-
cle is purchased and the system is activated.
This subscription is valid for a limited time, but
can be extended. Contact your Volvo retailer
for more information.
NOTE
Automatic Crash Notification and the SOS
button function even without a subscrip-
tion.
Volvo ID and connecting the Volvo On
Call app to the vehicle
A Volvo ID is required to use Volvo On Call.
After creating a Volvo ID, the Volvo On Call
app must be connected to the vehicle.
Buying a pre-owned vehicle with
Volvo On Call
If you have purchased a pre-owned Volvo with
Volvo On Call, it is important to delete the
data from the previous owner and add you
own details for the service to work. Visit a
Volvo retailer for assistance.
Related information
•
Volvo On Call PIN code (p. 15)
•
Buying or selling a vehicle with Volvo On
Call (p. 16)
•
Phone number to the Volvo On Call cus-
tomer service center (p. 12)
•
Comfort and control with the Volvo On
Call app (p. 5)
Comfort and control with the Volvo
On Call app
Volvo On Call users have direct contact with
their vehicle via the Volvo On Call app
2
.
These functions can provide information such
as if a light bulb needs to be changed or if
coolant needs to be filled. You can lock and
unlock the vehicle, check the fuel level and
find your nearest service station. Precondition-
ing can also be set and started via the vehi-
cle's parking climate or the Engine Remote
Start (ERS
3
) function.
The Volvo On Call app is continuously upda-
ted. See support.volvocars.com for current
information on available functions for specific
vehicle models.
The Volvo On Call app is available for iOS,
Android and Windows Mobile. Download it
free of charge from the Apple Appstore, Goo-
gle Play or Windows Phone Store.
Related information
•
Volvo On Call (p. 4)
•
Remote Door Unlock and Remote Door
Lock with Volvo On Call (p. 8)
•
Getting started with Volvo On Call (p. 5)
•
Assistance with Volvo On Call (p. 6)
2
Both the vehicle and the mobile device must have cellular coverage or another Internet connection.
3
Engine Remote Start is available on certain markets and models.
VOLVO ON CALL
6
Assistance with Volvo On Call
Volvo On Call can provide extra security and
assistance in the event of a flat tire, break-
down, accident, etc.
Volvo On Call not only offers extra comfort and
control via the app, but also a number of assis-
tance services via the SOS and ON CALL but-
tons in the ceiling, such as emergency assis-
tance in the event of an accident, theft notifi-
cation, help during a trip and remote door
unlock.
Related information
•
Automatic Crash Notification with Volvo
On Call (p. 6)
•
Emergency assistance with Volvo On Call
(p. 7)
•
Help during a trip with Volvo On Call
(p. 7)
•
Remote Door Unlock and Remote Door
Lock with Volvo On Call (p. 8)
•
Theft notification with Volvo On Call
(p. 9)
•
Remote Vehicle Immobilizer (RVI) with
Volvo On Call (p. 10)
•
Comfort and control with the Volvo On
Call app (p. 5)
•
Phone number to the Volvo On Call cus-
tomer service center (p. 12)
Automatic Crash Notification with
Volvo On Call
In the event of a collision, the vehicle can
automatically notify the Volvo On Call cus-
tomer service center, or the nearest emer-
gency service center, which can then sum-
mon emergency assistance.
Volvo On Call Customer service center
If the vehicle's safety system is triggered, e.g.
in an accident in which the activation level is
reached for the seat belt tensioners or airbags,
a signal will be automatically sent to the Volvo
On Call customer service center. The following
will occur:
1. A message containing information, includ-
ing the vehicle's location, is automatically
sent from the vehicle to the Volvo On Call
customer service center.
2. The Volvo On Call customer service center
will then attempt to establish voice con-
tact with the driver to determine the
extent of the accident and the need for
assistance.
3. The Volvo On Call customer service center
will then contact the appropriate emer-
gency service (police, ambulance, tow
truck, etc.).
If voice contact cannot be established, the
Volvo On Call customer service center will
contact emergency services for appropriate
action.
Emergency number
When the collision alarm has been activated,
the system will attempt to establish contact
with the country's Volvo On Call customer
service center. If this is not possible, the call
will go directly to the emergency phone num-
ber for the country/region in which the vehicle
is currently located.
Related information
•
Volvo On Call (p. 4)
•
Emergency assistance with Volvo On Call
(p. 7)
•
Help during a trip with Volvo On Call
(p. 7)
•
Remote Door Unlock and Remote Door
Lock with Volvo On Call (p. 8)
•
Theft notification with Volvo On Call
(p. 9)
•
Remote Vehicle Immobilizer (RVI) with
Volvo On Call (p. 10)
•
Volvo On Call abroad (p. 11)
VOLVO ON CALL
}}
7
Emergency assistance with Volvo
On Call
In the event of an emergency, press the SOS
button to contact the Volvo On Call customer
service center, or the nearest emergency
service center.
Volvo On Call Customer service center
To call for help in case of illness or an external
threat to the vehicle or passengers, the Volvo
On Call service center can be alerted manually
by pressing and holding the SOS button for at
least 2 seconds. The Volvo On Call service
center is notified, determines the vehicle's
position, and tries to establish verbal contract
with the driver to find out what type of help is
needed.
If voice contact cannot be established, the
Volvo On Call customer service center will
contact the required emergency service
(police, ambulance, tow truck, etc.).
Emergency number
When the collision alarm has been activated,
the system will attempt to establish contact
with the country's Volvo On Call customer
service center. If this is not possible, the call
will go directly to the emergency phone num-
ber for the country/region in which the vehicle
is currently located.
The ON CALL and SOS buttons can be deac-
tivated when the vehicle's ignition is in mode I,
II or if the engine is running:
1.
Tap
Settings.
2. Tap Communication Volvo On Call.
3.
Select
SOS/On Call button lock to deac-
tivate.
Related information
•
Volvo On Call (p. 4)
•
Automatic Crash Notification with Volvo
On Call (p. 6)
•
Help during a trip with Volvo On Call
(p. 7)
•
Remote Door Unlock and Remote Door
Lock with Volvo On Call (p. 8)
•
Theft notification with Volvo On Call
(p. 9)
•
Remote Vehicle Immobilizer (RVI) with
Volvo On Call (p. 10)
•
Volvo On Call abroad (p. 11)
Help during a trip with Volvo On
Call
If you e.g. get a flat tire, run out of gas or have
a dead battery, you can summon assistance
using the ON CALL button or the Volvo On
Call app.
Hold the ON CALL button in the ceiling
depressed for at least 2 seconds to establish
voice contact with the Volvo On Call customer
service center. They will consult with you to
determine what type of assistance is needed.
You can also call the Volvo On Call customer
service center, but the vehicle must be con-
nected to the Internet for the operator to be
able to determine its status and location.
NOTE
The SOS button should only be used in
case of accident, illness or if there is an
external threat to the vehicle and its pas-
sengers. The SOS function is only intended
for emergency situations. Misuse could
incur extra charges.
The Volvo On Call app and ON CALL but-
ton can be used for all other services,
including roadside assistance.
The ON CALL and SOS buttons can be deac-
tivated when the vehicle's ignition is in mode I,
II or if the engine is running:
||
VOLVO ON CALL
8
1.
Tap
Settings.
2. Tap Communication Volvo On Call.
3.
Select
SOS/On Call button lock to deac-
tivate.
Related information
•
Volvo On Call (p. 4)
•
Automatic Crash Notification with Volvo
On Call (p. 6)
•
Emergency assistance with Volvo On Call
(p. 7)
•
Remote Door Unlock and Remote Door
Lock with Volvo On Call (p. 8)
•
Theft notification with Volvo On Call
(p. 9)
•
Remote Vehicle Immobilizer (RVI) with
Volvo On Call (p. 10)
•
Volvo On Call abroad (p. 11)
•
Phone number to the Volvo On Call cus-
tomer service center (p. 12)
Remote Door Unlock and Remote
Door Lock with Volvo On Call
The vehicle can be remotely unlocked via the
Volvo On Call customer service center. It can
also be locked and unlocked using the Volvo
On Call app.
Remote Door Unlock (RDU) via the
Volvo On Call customer service center
If the vehicle's remote key has been lost or
locked in the vehicle, the doors can be
unlocked remotely within 5 days with assis-
tance from the Volvo On Call customer service
center after the owner's identity has been veri-
fied by his/her PIN code. Upon agreement
with the owner, the Volvo On Call customer
service center can then remotely unlock the
vehicle.
1. Contact the Volvo On Call customer serv-
ice center using the Volvo On Call app (or
call by phone).
2. After confirming that the caller requesting
the remote door unlock is the vehicle
owner or another authorized person by
verifying the PIN code, the Volvo On Call
customer service center will send a signal
to unlock the vehicle.
3. Press lightly on the rubberized pressure
plate on the underside of the trunk lid/tail-
gate handle to unlock the vehicle.
> All doors can now be opened normally.
NOTE
If the rubberized pressure plate on the
trunk lid/tailgate is not pressed within the
time set by the Volvo On Call customer
service center, the vehicle will be relocked.
NOTE
If the vehicle is in a parking garage or simi-
lar enclosed area, the remote unlock func-
tion may be limited due to poor signal
reception.
Locking/unlocking using the app
The status of all doors and windows will be
displayed. The driver can remotely lock and
unlock the vehicle for up to five days after the
vehicle has been locked. For security reasons,
your Volvo ID password is required to unlock
your vehicle using the Volvo On Call app.
Related information
•
Comfort and control with the Volvo On
Call app (p. 5)
•
Remote Door Unlock and Remote Door
Lock with Volvo On Call (p. 8)
VOLVO ON CALL
9
•
Phone number to the Volvo On Call cus-
tomer service center (p. 12)
•
Automatic Crash Notification with Volvo
On Call (p. 6)
•
Emergency assistance with Volvo On Call
(p. 7)
•
Help during a trip with Volvo On Call (p. 7)
•
Theft notification with Volvo On Call
(p. 9)
•
Remote Vehicle Immobilizer (RVI) with
Volvo On Call (p. 10)
Theft notification with Volvo On
Call
When the vehicle's alarm is armed, the vehi-
cle owner will receive a message to the
phone number registered with the retailer
and then a push notice to the Volvo On Call
app.
If the alarm is not switched off within a short
period of time, an operator at the Volvo On
Call customer service center will be automati-
cally notified. The operator will attempt to
contact the vehicle owner by phone. If it turns
out that the vehicle is being used by an unau-
thorized person, tracking can be started. The
police will then be notified.
If the alarm is turned off using the remote key,
the service will be interrupted.
Related information
•
Comfort and control with the Volvo On
Call app (p. 5)
•
Phone number to the Volvo On Call cus-
tomer service center (p. 12)
•
Automatic Crash Notification with Volvo
On Call (p. 6)
•
Emergency assistance with Volvo On Call
(p. 7)
•
Help during a trip with Volvo On Call (p. 7)
•
Remote Door Unlock and Remote Door
Lock with Volvo On Call (p. 8)
•
Remote Vehicle Immobilizer (RVI) with
Volvo On Call (p. 10)
VOLVO ON CALL
10
Remote Vehicle Immobilizer (RVI)
with Volvo On Call
If your vehicle is stolen, an immobilizer can
be activated remotely
4
.
If the vehicle has been stolen, the owner can
contact the Volvo On Call customer service
center (by phone or via the Volvo On Call app)
or the authorities.
NOTE
This applies even if the vehicle has been
opened and stolen using the associated
remote key.
After consulting with the authorities, the Volvo
On Call customer service center can deacti-
vate the remote keys to prevent the vehicle
from being started. A deactivated vehicle can
only be started by contacting the Volvo On
Call customer service center and after authori-
zation has been verified using your PIN code.
The Volvo On Call customer service center will
then reactivate the remote keys.
Related information
•
Phone number to the Volvo On Call cus-
tomer service center (p. 12)
•
Automatic Crash Notification with Volvo
On Call (p. 6)
•
Emergency assistance with Volvo On Call
(p. 7)
•
Help during a trip with Volvo On Call (p. 7)
•
Remote Door Unlock and Remote Door
Lock with Volvo On Call (p. 8)
•
Theft notification with Volvo On Call (p. 9)
Customer service via Volvo On Call
Press the ON CALL button for answers on
general customer questions.
The ON CALL button can be used to contact
the Volvo On Call customer service center for
questions concerning vehicle usage. Opera-
tors are available for assistance 24 hours a
day.
The Volvo On Call customer service center can
also be reached via the Volvo On Call app or
by phone.
Related information
•
Automatic Crash Notification with Volvo
On Call (p. 6)
•
Emergency assistance with Volvo On Call
(p. 7)
•
Help during a trip with Volvo On Call (p. 7)
•
Remote Door Unlock and Remote Door
Lock with Volvo On Call (p. 8)
•
Theft notification with Volvo On Call (p. 9)
•
Remote Vehicle Immobilizer (RVI) with
Volvo On Call (p. 10)
•
Phone number to the Volvo On Call cus-
tomer service center (p. 12)
4
Only where law permits and in cooperation with proper authorities.
VOLVO ON CALL
11
Volvo On Call standby mode and
availability
The Volvo On Call system's functions are
available for a certain period of time after the
remote key has been removed from the vehi-
cle.
When the remote key is removed from the
vehicle, the functions will remain available for
5 full days and then once an hour for the next
17 full days. After 22 full days from the time
the remote key was removed, the system will
switch off and remain off until the engine is
started
5
.
WARNING
The system's service only work in areas in
which Volvo On Call's partners have cellu-
lar coverage and in markets where Volvo
On Call is available.
Just as with cellular phones, atmospheric
disturbances or areas with fewer transmit-
ters, e.g. sparsely populated rural areas,
can make connection impossible.
Related information
•
Volvo On Call (p. 4)
•
Backup battery for Volvo On Call (p. 16)
•
Volvo On Call abroad (p. 11)
Volvo On Call abroad
Volvo On Call services may vary when driving
in other countries.
When you push the SOS button, you will
always be connected to the Volvo On Call cus-
tomer service center for the market in which
the vehicle is currently located. If there is no
Volvo On Call customer service center, the
nearest emergency service center will be con-
tacted.
When you press the ON CALL button, you will
always be connected to your home country's
Volvo On Call customer service center.
However, Volvo On Call services will not be
available in countries without roaming agree-
ments.
For more information, please contact a Volvo
retailer.
Related information
•
Volvo On Call (p. 4)
5
The availability of the function may vary.
VOLVO ON CALL
12
Phone number to the Volvo On Call
customer service center
Country Calling from within the country Calling from another country
Albania +385 162 698 40 +385 162 698 40
Australia 1800 186 586 Not applicable
Belgium 02 773 62 22 +32 2 773 62 22
Bosnia/Herzegovina +385 162 698 40 +385 162 698 40
Brazil 0800 70 775 90 Not applicable
Bulgaria +359 291 146 +359 291 146
Cyprus +357 777 724 33 +357 777 724 33
Denmark 070 21 50 53 +45 702 150 53
Estonia 80 07 777 +372 602 23 65
Finland 09 374 77 310 +358 9 374 77 310
France 0810 800 454 +33 1 49 93 72 79
Greece +30 210 9988 199 +30 210 9988 199
Ireland 01 637 36 50 +353 1 637 36 50
Iceland +354 515 70 00 +354 515 70 00
Italy 02 266 29 271 +39 02 266 29 271
Canada 855 399 4691 +1 855 399 4691
Kazakhstan +7 495 212 24 68 +7 495 212 24 68
VOLVO ON CALL
}}
13
Country Calling from within the country Calling from another country
China
400 606 1635
A
+86 40 606 1635
A
Kosovo +385 162 698 40 +385 162 698 40
Croatia +385 162 698 40 +385 162 698 40
Latvia 800 070 77 +371 661 008 21
Lithuania 8 800 100 18 +370 521 650 10
Luxembourg (customer service center located in Belgium) +32 2 773 62 22 +32 2 773 62 22
Macedonia +385 162 698 40 +385 162 698 40
Malta +356 255 925 64 +356 255 925 64
Moldavia +373 225 789 13 +373 225 789 13
Montenegro +385 162 698 40 +385 162 698 40
Netherlands 020 851 22 78 +31 20 851 22 78
Norway 800 30 060 +47 22 32 39 50
New Zealand 09 975 1948 +64 9 975 1948
Poland +48 22 537 43 43 +48 22 537 43 43
Portugal 800 206 670 +351 219 429 107
Puerto Rico 855 399 4691 +1 855 399 4691
Romania 313 200 200 +36 145 844 47
Russia +7 495 212 24 68 +7 495 212 24 68
Switzerland 044 283 35 70 +41 44 283 35 70
||
VOLVO ON CALL
14
Country Calling from within the country Calling from another country
Serbia +385 162 698 40 +385 162 698 40
Slovakia +421 258 252 186 +421 258 252 186
Slovenia +385 162 698 40 +385 162 698 40
Spain 091 325 55 09 +34 91 325 55 09
United Kingdom 0800 587 9848 +44 20 860 39 848
Sweden 020 55 55 66 +46 31 518 335
South Africa 0800 698 6586 Not applicable
Czech Republic +420 800 050 296 +420 296 787 297
Turkey 444 4 858 +90 212 356 13 17
Germany 089 208 018 747 +49 89 208 018 747
Belarus +7 495 212 24 68 +7 495 212 24 68
Ukraine 0800 303 555 +380 444 950 078
Hungary 06 80 200 269 +36 1 345 17 75
USA 855 399 4691 +1 855 399 4691
Austria +43 1 525 03 6244 +43 1 525 03 6244
A
This phone number does not apply for the Information and Concierge Service or Roadside Assistance.
Related information
•
Volvo On Call (p. 4)
•
Volvo On Call standby mode and availabil-
ity (p. 11)
VOLVO ON CALL
15
Volvo On Call PIN code
The PIN code is used for security reasons to
verify that a person is authorized to use Volvo
On Call services in a particular vehicle.
The four-digit PIN code is automatically gener-
ated by the Volvo On Call customer service
center or an authorized Volvo retailer. The
code is sent to the vehicle owner and is used
to identify persons authorized to use certain
Volvo On Call services.
Using the Volvo On Call PIN code
For security reasons, a Volvo On Call PIN code
is required for the following services:
•
Linking the Volvo On Call app to your
Volvo
•
Unlocking your vehicle remotely via the
Volvo On Call customer service center
•
Setting up new app users for your vehicle
•
Canceling your Volvo On Call subscription
via the app, e.g. if the vehicle changes
owners
If you have forgotten or want to
change your PIN code
If the PIN code has been forgotten or needs to
be changed (e.g. when a previously owned
vehicle with Volvo On Call has been pur-
chased), contact
•
a retailer or
•
the Volvo On Call customer service center
using the ON CALL button, the Volvo On
Call app or by calling the hotline phone
number.
The new code is sent to the car owner.
If an incorrect PIN code has been
entered in the app multiple times
If an incorrect PIN code has been entered
incorrectly 10 times in a row, the account will
be locked. To use the app again, a new PIN
code must be selected and a new app account
created following the same process used to
create the previous app account.
Difference between Volvo ID
password and Volvo On Call PIN code
The Volvo ID password is required to log in to
the Volvo On Call app. The PIN code for Volvo
On Call is the four-digit code used for the
above services. The PIN code shows that the
user is authorized.
Related information
•
Volvo On Call (p. 4)
•
Getting started with Volvo On Call (p. 5)
•
Remote Door Unlock and Remote Door
Lock with Volvo On Call (p. 8)
•
Comfort and control with the Volvo On
Call app (p. 5)
•
Buying or selling a vehicle with Volvo On
Call (p. 16)
VOLVO ON CALL
16
Buying or selling a vehicle with
Volvo On Call
If the vehicle changes owners, it is important
to cancel the Volvo On Call service.
Canceling the Volvo On Call service
If the vehicle changes owners, contact a Volvo
retailer to cancel the service. The retailer will
cancel the subscription and erase the service
history. The service can also be canceled using
the Volvo On Call app.
If the vehicle changes owners, it is important
to reset all personal settings and user data in
the vehicle to the original factory defaults. This
is done via the Settings menu in the center
display.
The owner should not change or erase their
Volvo ID when the vehicle is sold. The Volvo ID
is personal. However, vehicle ownership
should be canceled and the link between the
Volvo On Call app and the vehicle deleted.
Change of ownership to another
country
When a vehicle is purchased and imported to
another country, it is important that the owner
visits a retailer in the country in which the
vehicle was purchased. The retailer will then
delete all customer data in their systems. The
owner should then contact a retailer in the
country in which the vehicle is imported for
assistance starting the Volvo On Call service.
Starting the Volvo On Call service
If you purchase a previously owned vehicle
with Volvo On Call:
The new owner should contact his/her Volvo
retailer to transfer the remaining time on the
subscription to the new owner. If this has not
already been done, the retailer will delete all of
the previous owner's information. All contact
details must be updated for Volvo On Call to
function and to ensure the previous owner is
no longer authorized to use Volvo On Call ser-
vices in the vehicle.
The Volvo retailer will inform the new owner of
the status of the vehicle's Volvo On Call sub-
scription. The new owner will receive a per-
sonal four-digit PIN code that will be required
for the owner (or another authorized person)
to access certain services. If the owner
doesn't already have a Volvo ID, this will need
to be created so that the Volvo On Call app
can then be linked to the vehicle.
Related information
•
Comfort and control with the Volvo On
Call app (p. 5)
•
Volvo On Call PIN code (p. 15)
•
Phone number to the Volvo On Call cus-
tomer service center (p. 12)
Backup battery for Volvo On Call
If the main battery has no electrical current,
the Volvo On Call backup battery will take
over so that the system can still be used.
The backup battery has a limited lifespan.
When the battery requires servicing or
replacement, a message (
Volvo On Call
Service required) is shown in the instrument
panel.
If the message persists, contact an authorized
Volvo workshop.
Related information
•
Volvo On Call (p. 4)
VOLVO ON CALL
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Personal information and Volvo On
Call
Personal information is gathered for use with
the Volvo On Call service.
Volvo Car Corporation is responsible for pro-
cessing and storing Volvo On Call-related
information. This information is treated
according to legislation and regulations per-
taining to data of this type.
Why information is gathered
Personal information is used by Volvo Cars
and its partners to provide and develop the
Volvo On Call service.
What types of personal data are
processed?
The primary types of personal information
gathered for Volvo On Call-related purposes
are:
•
Personal information that the customer
provides in connection with the activation
of the Volvo On Call service and during
other contact with Volvo Cars, including
name, address, telephone number, type of
service and the duration of the service.
•
When information about a specific Volvo
On Call-related event is automatically
transmitted from the vehicle. A message
of this type contains: the vehicle identifi-
cation number (VIN), time when the serv-
ice is used, type of service, if airbags have
been triggered, if the seat belt tensioners
have been triggered, current fuel level,
current temperature inside and outside the
vehicle, whether the doors are locked and
windows are closed and the vehicle's last
six locations, including speed and direc-
tion.
•
Other information associated with the
owner/driver, such as telephone calls with
people in the vehicle, the customer service
center that provided the service and notes
made by the customer service operator.
Access to my personal information
Volvo uses sub-contractors to provide the
service. These subcontractors work on behalf
of Volvo Cars and may only process personal
information to the extent necessary to provide
the service. All sub-contractors are bound by
agreements requiring them to observe strict
confidentiality and to treat personal details in
accordance with applicable legislation.
Deleting personal information
The personal details required to provide the
Volvo On Call service are stored during the
subscription period and thereafter for as long
as necessary in order for Volvo Cars to fulfill its
obligations according to legislation and other
regulations. Information generated during
events covered by the Volvo On Call service is
deleted 100 days after an event has occurred.
Corrections and register extracts
Private persons have the right to request cor-
rections of incorrect information and to obtain
an extract showing the personal information
that has been processed. Requests for
extracts from the register must be submitted
in writing and signed by the applicant and
include name, address and customer number.
The request should be posted to:
Volvo Car USA, LLC
Customer Care Center
1 Volvo Drive,
P.O. Box 914
Rockleigh, New Jersey 07647
Phone: 18004581552
Volvo Car Canada Ltd.
Customer Care Centre
9130 Leslie Street, Suite 101
Richmond Hill, Ontario L4B 0B9
Phone: 18006638255
Consent to gather personal
information
By activating a Volvo On Call subscription in
accordance with the instructions in this docu-
ment, the user agrees to the collection of
Volvo On Call-related personal information.
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