Notes
1. Plug and play, no driver installation required.
2. This is backwards compatible on USB 2.0 and 1.1 with their transfer speeds.
3.
Please do not remove your hard drive while hard drive is being accessed
4. For hard drives 4TB and up, a FW update is required.
Please run this FW update ON JUST THE DOCK.
Note: Take you hard drive OUT of the dock before updating.
https://www.sabrent.com/download/ds-ublk-firmware-update/
Troubleshooting/Support
1. Power LED does not come on?
• Make sure that you have a tight connection between the power adapter and dock.
• Try it on a different power outlet.
2. POWER/DATA LED does not come on?
• Re-seat the hard drive into the bay.
• Try it on the second HDD bay
• Swap the hard drive out with a spare.
3. Computer does not recognize the hard drive?
• Make sure that you have a tight connection between the dock and 3.0 cable.
• Try the USB cable on a different USB port on your computer.
• New hard drives must be setup, please review new hard drive setup for your OS.
• Swap the hard drive out with a spare.
Please contact our Technical Support team if issues continue